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Dear Mr. Dahlbender,

Today the parcel with the grape lamp just arrived in Vienna!
Thanks to your e-mail I knew the cardboard would be big ... but it was really big and well-signed "fragile" stickers.
I opened the cardbord and ... WOW! we were all really surprised and astonished by such a beautiful and logic (!) packaging ... it was in layers from the outside to the inside and posed on two super-thick layers bulb-paper.
The lamp itself it has already it´s first photo ... in the packed status! .... it just looks beautiful with all the cotton-like batting inbetween the glass-parts !!! :) We laughed a lot.
That would be a useful photo for your website with the words "don´t worry for the transport, we fix it."
Thanks a lot! I really appreciate the diligence that must have been quite a work. It´s very often I order in france and there had been very different experiences with the packaging of the parcels an the Austrian postal services. Never seen such a well-packed thing arriving. Made my day.
... it was worth it, the lamp arrived intact, unbroken and stays now in Vienna.

Best regards,
Agnes

I was so happy to receive these beautiful glass drops by post. All of them arrived in perfect condition and each one is individual and unique.

These glass drops are stunning. Each one is handblown and looks so beautiful when you hold it up to the light. I'm going to use them as Christmas tree decorations.

Thank you. My package was well wrapped and nothing was broken. Thank you for th
brilliant customer service and assistance, the glass drops are perfect and exactly what I wanted and thank you for your "little gift", you really shouldn't have but it was a lovely touch. I will keep looking at your website and will hopefully see something soon.